Special!

Description
aSavings has been servicing customers with consumer electronics, photographic, home and garden, sports and outdoors, and gift-giving needs for more than 35 years, in the same community neighborhood location. Our best advertising are our hundreds-of-thousands satisfied customers.

Customer Service is our #1 priority. We will work hard to earn your trust, and to make sure that you will always have a very pleasant and happy shopping experience when you purchase through aSavings on Rakuten/Buy.com

If you have any questions regarding Warranty, Shipping policies and rates, Cancellations, or other issues, please do not hesitate to contact us via email at buydfc@focuscamera.zendesk.com or via phone by dialing 1-800-221-0828, Mon. - Thurs. 9:00am to 6:00pm EST and on Friday 9:00am to 2:30pm EST.

If you encounter any problems or any concern in connection with your purchase through aSavings, please do not hesitate to contact us via email at buydfc@focuscamera.zendesk.com or via phone by dialing 1-800-221-0828, Mon. - Thurs. 9:00am to 5:00pm EST and on Friday 9:00am to 2:00pm EST.

If you are happy with our performance, please tell others!
 
Tax Policy
Items ordered from aSavings, to be shipped to addresses within NY or NJ, will be assessed all relevant State and Local Taxes. If an item is subject to Sales Tax in accordance with applicable State Tax laws, those Taxes will be added to your bill by Rakuten/Buy.com.
We use assorted carriers, to provide you with the best service possible. We ship via UPS, Fedex, and USPS Postal Service. APO, FPO, and PO Box shipments are only via USPS. Shipments to APO/FPO destinations may take several weeks to arrive, as per USPS delivery guidelines.

How long until I receive my order? Standard Shipping time is usually 2-4 business days to the East Coast and/or the Midwest, and 6-7 business days to the West Coast - from the date of shipment. Expedited Shipping time is usually 3 or 4 business days, from the date of shipment.

Please allow additional 3-4 business days for order processing, packing, and shipping. We make every effort to reduce the processing time and most orders are shipped promptly. Please take into consideration that it may take 24 to 48 hours for us to receive your order from Rakuten/Buy.com, due to Rakuten/Buy.com's credit card verification process.

If you do not receive your Order in a timely manner, please do not hesitate to contact us via email at buydfc@focuscamera.zendesk.com or via phone by dialing 1-800-221-0828, Mon. - Thurs. 9:00am to 5:00pm EST and on Friday 9:00am to 2:00pm EST. Occasionally, a shipment may get mis-routed or lost in transit. The faster you advise us, the faster we can work on it. We aim to please - so please communicate with us.

Specify your Apartment Numbers, and/or Street Numbers: If you live in a multi-unit building, it is important that you specify your floor number and your apartment number; and/or your Street house number; and any other specific address information, as needed. UPS, and other carriers, will not deliver in the absence of this vital information; or they will charge additional fees if they need to look for your floor or your apartment number. It is important that you provide this information to avoid the aggravation of your shipment being returned by the carrier, and the expenses of re-shipment.

If a product is offered with "Free Shipping," this means that we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, are not refundable.

International shipments: Our Shipping Rates include all local inland freight in the USA and shipping charges to destination. Customs charges, taxes, duties, and brokerage fees at destination, are the customers responsibility.

Canadian Customers: Our carriers deliver our packages in record time to most Canadian destinations. We offer both Standard and Expedited Shipping to all Canadian destinations. We have many satisfied Customers from Canada. Shop with confidence! Your Order will arrive faster than you think.

Restrictions on Nikon Products: Latest models of Nikon digital cameras, DSLR cameras, lenses, and flashes, can only be shipped within the USA.

Thank you for shopping with aSavings! We don't just deliver products - We keep our customers coming back again and again! We view our customers as our investment. Servicing and satisfying them!
Return or Replacement Policy: If you are not satisfied with your purchase, you may return it (see exceptions in Paragraph 'g' below) within 14 days of receipt, for a refund, or a replacement - subject to the following:

a) Contact aSavings to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.

b) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging do not qualify for a full refund.

c) Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.

d) The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, mint condition, as per Paragraph 'b' above, it will be subject to a restocking fee in accordance with Rakuten/Buy.com's guidelines, of at least 10%. If your return is missing accessory components, or shows signs of wear and tear - restocking fees may be higher. So please limit your Returns to unopened items in their original condition with all documentation, packing material, and accessories intact. For specific restocking fees that may be applicable to your Return, please do not hesitate to contact us via email at buydfc@focuscamera.zendesk.com or via phone by dialing 1-800-221-0828, Mon. - Thurs. 9:00am to 5:00pm EST and on Friday 9:00am to 2:00pm EST.

e) Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid. We cannot accept any COD shipments.

f) If the Return is due to our error, please contact us for a pre-paid Shipping Label, which would enable you to return the product at our expense. [Please note: This does not include Manufacturer defects.]

g) There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned.

Non-Returnable Categories: Computers; Laptops, Notebooks, Netbooks, Desktops, Memory, BBQ Grills; Consumable, Perishable, and/or Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and Software; Car Stereo, DJ, and Home Audio; DVD Players; Video Games and Consoles; Home and Kitchen Appliances; Luggage; Musical Instruments; Personal Care; Printers and Scanners; Projection Screens; Televisions; Headphones/Earphones; Special Order items, where indicated; and all items over $1200.00.

Purchases from these categories are final. In case any of these items is defective, Customer must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to the Merchant.

For Warranty information, merchandise Damaged in Transit, or Order Cancellations, please do not hesitate to contact us via email at buydfc@focuscamera.zendesk.com or via phone by dialing 1-800-221-0828, Mon. - Thurs. 9:00am to 5:00pm EST and on Friday 9:00am to 2:00pm EST.

If you have any suggestions, please tell us. Please send us an email at buydfc@focuscamera.zendesk.com. We aim to please, and we consider your suggestions valuable.
Regular Hours of Operation Online ordering is available 24 hours a day, 7 days a week.

Customer Service Representatives are available to assist you during the following hours:
Monday - Thursday: 9:00AM to 5:00PM EST Friday: 9:00AM to 2:00PM EST Saturday & Sunday: Closed

Phone: 1-800-221-0828
Email: buydfc@focuscamera.zendesk.com

Mailing Address:

Focus Camera
905 McDonald Avenue
Brooklyn, NY 11218

CUSTOMER SERVICE

Phone:  (800) 221-0828
Email:  buydfc@focuscamera.zendesk.com
Monday through Thursday:  9:00AM to 5:00PM EST
Friday:  9:00AM to 2:00PM EST
Saturday & Sunday:  Closed

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